Our Guarantee to the Pro
We stand behind the quality and craftsmanship of every pack of Bomb Mane hair. If you need to make an exchange for a different shade, length, or method—or return an eligible item—we’ve made the process straightforward so your chair stays on schedule.
Return & Exchange Window
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14-Day Policy: Items must be initiated for return or exchange within 14 days of the confirmed delivery date.
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Store Credit & Exchanges: Exchanges and returns are processed for an even product exchange or Bomb Mane store credit to apply toward your next salon order.
Eligibility Requirements
To protect hygiene standards and ensure safety for all salon professionals and clients, strict conditions apply:
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Unopened & Unaltered: Hair extensions must be in their original factory packaging with all security hygiene seals, golden ties, and tags completely intact.
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Original Condition: Hair that has been opened, unraveled, installed, washed, cut, chemically treated, or toned is strictly ineligible for return or exchange under federal and state health regulations.
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Tools & Accessories: Must be unused, in original packaging, and include all original components.
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Final Sale Items: Clearance items, custom orders, opened tester swatches, and Color Swatch Rings are final sale.
How to Start a Return or Exchange
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Email Pro Support: Reach out to our team at with your Order #, full name, and whether you are requesting an exchange or return.
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Include Photos: Attach a quick photo showing the unopened product and intact security seal.
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Ship Your Package: Once approved, you will receive return instructions. We recommend using a trackable shipping service, as Bomb Mane is not responsible for lost return shipments.
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Processing: Once inspected and approved at our facility, your exchange order or store credit will be processed within 2–3 business days.
Damaged or Incorrect Items
If your order arrived damaged or you received the incorrect shade/length by mistake, notify us within 48 hours of delivery with photos of the issue, and our team will issue a priority replacement immediately.